Testimonials

Residential Plumbing Testimonials | Sacramento, CA



Jake #46 was perfect and got the job done very quick! Very impressed with him. He used booties so he wouldn’t track dirt into the home. Those little things are the ones that count. Great technicians! Great service!

Marlene H, Roseville CA

Our toilet backed up and flooded the back of the house about a month after fly by night plumbing guaranteed all was well. It was well after hours and a nice thunderstorm was drenching the property. Rapid rooter was the only only company that would send someone out that night. We were lucky enough to have Charles 95 sent out to us. From the moment he arrived he made sure we understood that wherever the problem was he would fix it. He was correct. He was courteous and considerate throughout his entire visit. It took over and hour to find and fix the problem and at nine o’clock at night those are admirable traits. If we ever have any plumbing issues again we are going to give Charles a call.

Tim C - November 10

We had an emergency with sewer system called came out right away, fixed the problem this is our 3 time and each time everything fixed in a very professional manner wouldn’t call anyone else they are the best. Jake (46) very thorough, calm , patience and professional even when I was freaking out great job the best. Keep up the excellent work!!!!!!

Corrinne F – October 22

A huge thank you to Rapid Rooter and Steven (18) for fixing my laundry room issue this morning. When I called this morning I didn’t expect to get an appointment within 1 hour of my call. Steven was punctual, professional, and explained in detail the problem and the fix. The total bill came in much lower than his estimate. As a new home buyer, I’m not savvy with plumbing and will definitely be contacting Rapid Rooter the next time I need plumbing help.

Shelly T, Antelope – Oct 5

Fast, good and thorough work. The tech showed up within a couple hours of my call. He cleared the sewage clog in my sewer line and then went back in with a camera to show me where the clog was and what caused it. There is a “belly” in my sewer line (the pipe sags in the dirt heading out to the street). Using a locator for the camera, he then also found the main clean-out which had been buried. I had been unable to find this clean-out, since a previous owner had buried it. The tech was friendly and happy to answer all the question I had.

Tyler C – September 3

I just wanted to give you positive feedback on one of your employees who provided after-hours service at our home in Dixon. Jake was our technician. He was incredibly competent and professional, fixing the problem in very short order and with high quality craftsmanship. Additionally, he has some of the best customer relations skills of anyone I have met. He is friendly and very courteous. As I’m sure you know already, he is an incredible asset to your company and I wanted to give you confirmation from the customer’s perspective.

Jeff M, Dixon – August 30

We have used Rapid Rooter for years and are always happy to see Steve 15 come to our rescue. He is competent, quick, and very neat. We have always had excellent service with this company.

Anne R, Woodland – August 24

The service I received was great. The professionalism from Steve 18 was awesome.

Steve P, Granite Bay – August 15

Michael 62 was very professional and completed the work in a timely manor. Thanks Michael!

Justin R, Sacramento – July 16

Called in to commend Jake 46. He did a fabulous job. Very professional.

Fred S, North Highlands – June 19

I wanted to let you know that I was very happy with the service Matt 55 gave me yesterday while looking for what was clogging the sewer line. He was very positive, helpful, patient and professional. And he found what was in the line that was the problem. He is the type of technician that I look for in any of the trades that I have working at my rental properties. I will definitely refer him to my fellow property managers.

Julie Y, Sacramento – June 17

Steve 18 was great!

Thomas D, Winters – May 23

Jake 46 & Raymond 12 were great, hardworking, and was very impressed with the service!

Gary, Carmichael – May 20

Joe 80 was professional, polite, and finished the job in a timely manner!

Doug, North Highlands – March 23

Steve 15 is the best plumber I’ve worked with ever. I believe I’ve worked with your company since I got my contracting license back in about 1977, and my 1st experience was with your man Steve. I specifically often request Steve’s presence on a job – but every other plumber has been good, too.

Gary B, Davis – October 20

Quick response. Outstanding job by Jake 46. Left everything clean.

Joyce S, Carmichael – October 12

I am very happy with the fast service of getting a tech out to my rental. Very happy with Matt 55 overall. I am a first time customer.

Steve A, Elk Grove – October 6

Jake 46 and Marshall 43 were stupendous workers. Fantastic job! You are fortunate for having them work for you.

Liz E, Citrus Heights – September 9

Thank you for taking such good care of us.

Susan C, Davis – August 11

Just wanted to comment on how great a job Dustin 40 did.

Steve J, Davis – August 4

Just wanted to let you know what a great job Steve 15 did on getting our plumbing problem fixed. He cleaned two separate sections of the house drain system,and everything is now flowing as it should be. There were not any “hard sales” techniques and I really appreciated that.

Lyle G, Davis – June 29

jake 46 was a great tech and did a fantastic job.

Charlotte P, Citrus Heights – June 18

Once again, Steve 15 saved the day. This guy really knows what he’s doing!

Teresa K, Davis – May 14

Loved Jake 46. What a great job! I want to clone him.

Hugh, Dixon – May 7

Charles 95 is a great tech. Very knowledgeable. What an asset to your company.

Erick, Sacramento – May 1

Charles 95 was wonderful. Many of your techs have been to my home and have loved them all.

Delores N, Roseville – February 9

Very nice! Charles 95 is one of the nicest people I’ve had for service.

Sue B, Fair Oaks – January 29

Very impressed with Matt 55. Knew what needed to be done and set it up. I will ask for Matt in the future.

Ronald P, Sacramento – December 19

Love Steve (18). Have used him a few times and he is very professional and very good!

Eric O, North Highlands – December 2

Thanks for the great service! Loved Matt 55. Great guy and very professional! I like him a lot. Thanks for taking care of me so quickly. It flows yet again!

Linda W, Roseville – November 26

You got out here so fast. He was so pleasant! I love your services and Jake 46 was wonderful!

Ellen, Citrus Heights – November 19

Matt 55 is a real asset to your company. Very caring, very efficient! Will definitely call Rapid Rooter again!

Joy Y, Fair Oaks – November 8

So impressed with Charles #95! Love the service and feel very lucky to have him come.

Howard T, Auburn – November 8

Loved this service. Dustin #40 and Jose #90 were such hard workers. Couldn’t be happier with this service!

Laura S, Sacramento – October 21

Jake 46 was awesome! Took care of us and didn’t try to rip us off!

Steve B, North Highlands – October 4

Charles 95 is courteous and very, very helpful. You are lucky to have an employee like him.

James H, Citrus Heights – September 3

Charles 95 is fantastic – professional and fixed leak! Going to refer you to everyone!

Linda H, West Sacramento – August 21

Thanks for sending Matt 55, a great technician.

Raneel S, Property Manager, Sacramento – August 5

Steve #15 did a great job! It was really hot that day and most people would have given up and he didn’t. He stayed there until the job was done! I loved the service and wanted his boss to know he did a great job!

Zan W, Woodland – June 10

I would highly recommend Rapid Rooter. We had excellent service all the way around. We had to have our whole line redone. It was done trenchless, with very little disruption to our landscaping. We met many of their employees and all were top notch.

Pete R, Yelp – April 19

Kudos to Steve #18 and his sidekick Curtis. They were very professional and neat in their work. Steve #18 is an absolute asset to the company!

Eugene C, Sacramento – April 2

Steve #15 is a very patient person and did a good job figuring out the problem. Very good service.

Ellen M, Woodland – March 19

Dustin #40 did a wonderful job.

Teresa, Apartment Manager, North Highlands – March 13

Called around 930 am and Charles was here by 1130. He was fabulous! Knowledgeable, efficient, and quick to solve my problem. The back up and overflow of the main pipe turned out to be a clog near the septic tank. Yes we are rural.
I would not hesitate to call again. Thanks again Rapid Rooter!

Linda, Clarksburg - November 20

The company name says it all - they are RAPID! I had a septic tank cleaned and the provider detected roots in the leech line. He recommended Rapid Rooter and I phoned before he left. Raymond was at my home in about 2 hours!! He provided a quote for the services before he began the job. He worked his magic with the rooter and replaced a toilet valve within in hour.
Very Efficient and Extremely Professional !

Judy, Homeowner, Newcastle - April 20

Excellent, thorough work. Came three times to make sure all was right. Even corrected some incomplete work done by another contractor, at no charge. Steven (#18), was awesome

S.O., Homeowner, Sacramento - April 29

If I could give 10 stars I would but since I can't 5 will have to do. I had Jake come and service my home this evening (Mothers day) and he was absolutely amazing.! Not only was he here 2 hours later (only because he was on a job when I called) but he fix our plumbing issue and cleared our lines in less than an hour. He had EXCELLENT customer service skills and didn't even mind my 4 and 5 year old sons bothering him.! If you need any plumbing issues resolved please call Lisa and ask for Jake. Both Lisa and Jake turned this graphole (literally) situation into a very stress free visit.! Thank you guys again for coming on such short notice when you should've been home at this hour.

Natasha, Homeowner, Sacramento - May 8

Rapid Rooter was quick, efficient and reasonably priced! Michael Carter, Jr. arrived at my home within an hour of calling. He was able to identify and clear our blocked sewer line in no time. He was extremely professional and impressed both my husband and myself. We would most definitely use him again and will recommend Rapid Rooter to friends and family.

Natalie, Homeowner, Folsom - May 27

I have to absolutely recommend Steve Yamamoto at Rapid Rooter. I have a 60 year old house that is very hard to work on. I had two companies and 5 different plumbing people out before someone said, "You need Steve Yamamoto". He knows his stuff and is diligent. Not afraid of hard work. Very determined. I give him a "10"!

Susan, Homeowner, Davis - June 2

I have had a problem with a clogged pipe for months. I have had it snaked twice by another company the past couple of years and it still continue to clog. Christian came out and did his best to undo the clog, but it just wanted to show how stubborn it was. He didn't give up and had reinforcements show up. After multiple attempts and a snake getting caught, a camera was used and they found a hole in the pipe. If it weren't for the clog being so stubborn a camera may not have been used and the hole would have continued to go unnoticed.

We made a decision to fix the pipe and put a clean catch in the same spot. I was extremely happy that the break was outside the house. Travis was awesome. After having the concrete cut, he took over and cut the pipe, put in the clean catch, cemented the area back up, removed all the old concrete and debris and it looks like nothing happened.

It was reading the other positive reviews that made me choose Rapid Rooter and I'm extremely happy I did. And the overall cost was very reasonable.

Oh, and the girls at the office who answered my multiple calls were very friendly and informative.

Tammy, Homeowner, North Highlands - July 1

We have used Rapid Rooter twice now... Today we called at 10:10 a.m. By 12:30 p.m. our broken pipe under the kitchen sink was fixed. Raymond was our service guy. He was very personable, knowledgeable and very pleasant and hardworking. From the time I called and spoke with Sabrina, I had a good feeling and was treated with friendliness and awesomeness. We will surely use Rapid Rooter for all our plumbing problems. And very reasonably priced. Thank you Raymond for doing such an awesome job and Sabrina for being so pleasant and getting someone here in a very timely manner. 🙂 🙂 🙂

Donna, Homeowner, Sacramento - August 9

I don't typically provide reviews, but Rapid Rooter and their service provider Jake were awesome! We had sewage backing up in the house due to a clogged main. Jake saved the day. On time and under budget. Top notch!

Tim, Homeowner, Granite Bay - October 15

Rapid Rooter has provided us with superior service every time we call, and our plumbing problems have been serious: clogged drains, leaking sewage, broken pipes, parts replacements. Steve helped us last time and was extremely thorough, capable, and knowledgeable. The price was reasonable too. We know that when we call, Rapid Rooter will send a plumber out on short notice, and the work will be done exactly right. Love this company and everyone who works there!

Mary, Homeowner, Woodland - October 17

I had the very pleasant experience of having Rapid Rooter Plumbing, in particular Travis Frasch, come work on my very clogged pipes on a weekend no less. Travis worked for close to 3 hours and was very persistent and did not give up. To show you how difficult the problem was he had to resort to a second snake as the first one broke! He did a great job and the cost was very fair. I would not hesitate to call them again. He left my kitchen tidy and clean to my satisfaction.

H.M, Homeowner, Carmichael - December 5

I see that Chris has already been commended here, and I have to add another vote. He did an excellent job for me today, coming to unclog my sewer line just 1.5 hours after my call, doggedly hunting for the elusive buried cleanout plug in the dark, and then working on the obstruction till he had it completely cleared and all toilets back in business. Sabrina on the phone was also so excellent and helpful, as also mentioned here. Altogether a great experience!

Stephanie, Homeowner, Davis - January 11

Showed up on time and completed the job with efficiency. Raymond was very respectful and knowledgeable in his line of work. Kudos!

Brent, Homeowner, Sacramento - March 12

I want to thank Jake and his assistant for their enormous help in replacing my water heater. It was a huge relief to have such helpful and friendly service in an emergency. Jake is super friendly and explained everything to me. I wish I could give more stars! Thank you again for everything.

Barb, Homeowner, Woodland - February 7

We have an old home. Over the years, we've tried different plumbing companies. Most were okay, although inconsistent, in either price or quality of work. Also, we often had someone different each time, perhaps expecting yet losing a favorite who was "good." I learned about Rapid Rooter from a local hardware store, when our toilet decided to reverse direction during a busy time for most people.

In our 2 1/2 years with Rapid Rooter, from day 1, this company and its employees (pleasant people, at that) -- from the person who answers the phone to the repairperson I want to hug -- have consistently come through for us -- not only in response time, but in caring, quality of service, and price (where possible, voluntarily discounted). As if that wasn't enough, this is the first company to educate us about why our home might be manifesting ongoing problems, and offer a long-term solution -- not as a manipulated sale, but as an option to minimize problems, at an affordable (if not voluntarily discounted) rate and a time convenient to us.

Example: Our bottom floor toilet was unblocked yesterday afternoon, when Rapid Rooter provided quick, friendly, excellent, same day service. A couple of hours later, the 2nd floor toilet (that had seemed fine) backflowed at dinnertime, enough that our ceiling has a sizable spot of wetness. Planning to leave a message, with the hope of an appointment the next morning, a human answered the phone. Rapid Rooter was committed to sending someone out that night, once he finished his current job. It was getting late. We decided to wait until the following morning, and our new favorite, Steve Yarbrough, returned this morning and competently corrected two problems within a short timeframe.

Steve repaired our faucet a month out of warranty, and unblocked our upstairs toilet, all for a cup of coffee. (I'd already been informed when I made the appointment that there would not be a charge for the upstairs toilet. I offered to pay for the faucet and offered coffee; Steve accepted only the coffee, with his compliments, no less.)

A neighbor recently criticized people like me who recommend a corporation over someone "local." My response: The "local" company wasn't available for another 2 days. And, a corporation can be staffed by "local" people who give it a small-company feel. I asked how long Steve had been with Rapid Rooter: 35 years. "It's like a marriage."

THANK YOU Rapid Rooter. We're lifers. (Thank you, Steve.)

Sue, Homeowner, Davis - January 31

We received awesome customer service from Wendy. In resolving a situation, Wendy was very understanding and professional. Thank you!

Kevin, Homeowner, Elk Grove - June 27

We needed a plumber after I put potato peelings down the disposal and it plugged up. They were the only ones who would come out the same day on a Sunday late afternoon and actually came out a lot sooner than they said they would. They were very clean and put everything back after completing the job. The best part is the guy who came out gave us a business card when we greeted at the door to show where he  as from and that he was legit. Thank you for coming out so fast and on a Sunday evening when no one else was open.

Heidi - Homeowner, Sacramento - March 26

They were awesome! Showed up within an hour and quickly diagnosed and fixed the problem. Besides that they didn't charge an arm and a leg. 🙂

Chris, Homeowner, Sacramento - March 27

We've been using Rapid Rooter Plumbing for the last 15 years and are more than 100% satisfied with their workmanship and service. They're fast, efficient, reasonably priced, and most importantly very clean. Plumbing can be a "messy" business, but they always exercise the utmost care in keeping things clean. They always cover their shoes with protective covers when entering the house and use mats on the floors when there could be a potential issue with water or "whatever"! They're very respectful and are a pleasure to work with even when you have the stress of a plumbing issue to deal with. Great company!

Richard, Homeowner, Sacramento - May 31

Plumbing backed up on Sunday morning... Rapid Rooter was able to come out within an hour and unclog it in less time than that.

Wally, Homeowner, Citrus Heights - June 4

Called three other places to clear a clog before calling Rapid Rooter. All others were unable to come out the same evening due to scheduling conflicts. Michael arrive in less than 90 min and immediately got to work. He spent a good amount of time attempting to find my clean out drain in the front of my house. He event went as far as to go down the street to ask my neighbor, who had the same layout, if they had a clean out. Unfortunately, they didn't which meant my house didn't either. He was kind enough to do all this before charging 100$ for a scope to find the clean out, saving me 100$!

He offered to put in a clean out, but we weren't ready to do that at the moment. So we opted to have him pull the toilet and run a snake to clear the clog. Michael was fast, CLEAN and very friendly.

My wife and I were extremely happy with his service and will be using this company again.

Chris, Homeowner, Roseville - August 4

Had a blockage in the main line yesterday, and one of our shower drains was backing up badly. Had a lot of disgusting looking stuff in the shower pan! I called my regular guy, but they couldn't make it out until late Monday. That was going to be a 4 day wait! Well, my wife wasn't going for that, so I started a search for another company. Long story short, I read reviews about Rapid Rooter, and gave them a call. The nice lady who answered the phone, said she could have someone over in about 90 minutes. So, in about an hour, I got a followup call saying the tech would be at my house in 30 minutes. And sure enough, he was right on time. His name was Travis, and he was a very nice and professional young man. He went right to work after introductions etc, and proceeded snaking my line from the main clean out out front. The culprit was a small ball of tree roots. He cleaned the lines out thoroughly, and also, which I didn't expect, dropped a camera down, and let me see the whole line going out to the street. It all looked good. He also said it would be a fairly easy fix later on, if I wanted to repair the joint that was allowing the roots to come in. He also pin pointed right where the joint was so if I wanted to dig and expose it myself, it would save me a lot of money when I decided to have it repaired. The total cost was more than I usually pay, but just the fact they came out when I needed them, seem to make it all worth it. Plus, having the camera there, was a bonus. No one really wants to ever have to call a plumber, but when you have to, it's nice to know that there's good ones out there like Travis and Rapid Rooter! I wouldn't hesitate to call them again!

Noah, Homeowner, Rancho Cordova - August 19

Called Rapid Rooter For Recurring Problem!! On 8/21/2017 Came 2 Hours Later!! Sai Fixed The Problem!! Excellent Customer Service & Response Time! Will Continue To Call When There Is A Problem!!! Great Job!!!

Corrinne, Homeowner, Sacramento - August 22

First time we have ever need a plumber. Contacted Rapid Rooter and right on schedule, Marshall arrived.

I explained the issue to Marshall. Personally uneducated in the field of plumbing, I was prepared to hear him start talking about technical terms I did not know and ask me to give him all my money. Complete opposite!!!

He simply explained that what we were experiencing was not an issue and was harmless and that it did not need any repairs. He also gave us some future tips on things we should prepare to replace as the home gets older and we plan on renting it out.

Marshall is and honest man in an industry which has a bad reputation for taking advantage of uneducated consumers. Thank You!!!! Myself, my wife, and the dobermans.

Scott, Homeowner, West Sacramento - August 14